Disclosure — how we're paid
The short version
The VoIP Advisors is an independent advisory firm, not a carrier or reseller. When you sign up for service through us, the provider pays us a commission. You never pay us — sourcing, quotes, comparisons and negotiation cost you nothing. That's the entire conflict of interest on this site, and this page explains it in detail rather than leaving you to guess.
How we're compensated
We earn money one way: providers and suppliers pay us when a client signs for service through us. Payments come to us as part of our agency relationship with Sandler Partners, a national technology services agency — the same relationship named in the footer of this site. Compensation can take the form of a one-time referral fee, a recurring monthly commission for the life of the contract, or both, and it varies by provider and service.
None of that touches your invoice: provider pricing is the providers' own, and the marketing budgets that fund the advisor channel are spent whether you go direct or come through us. We don't invoice clients, take retainers or charge fees. If you later cancel or move to another provider, our commission ends — your contract, however, is with the provider, and it stays on the provider.
We don't publish a commission table, for two reasons: the amounts change by provider, product and date, and the whole point of this page is that you can simply ask. Ask any advisor here what we earn on any recommendation, and you'll get a straight answer.
What we do — and don't do
We source, compare, quote, negotiate, coordinate implementations, and stay accountable for the life of your contract: one named person to call when billing errors, service issues or renewals come up.
We do not own, host, resell, operate or warrant any network, platform or service. Every service we help you buy is delivered by the provider under that provider's own master service agreement and service-level commitments. If service fails, your remedies are the provider's — but you won't be dealing with the provider alone; your advisor stays in the room and works the escalation with you.
Your choice — and your due diligence
You're free to choose any provider, including providers outside our portfolio, and a good advisor will tell you when buying direct is the right call. We're not a party to any provider agreement and don't guarantee any provider's performance, pricing or financial stability. Providers change prices, reps and system compatibilities more often than any published table can reflect — do your own diligence, using our research as a starting map rather than the final word.
No price or outcome guarantees
Quotes arrive from providers as-is. We work to produce genuinely competing quotes and better contract terms, but we can't and don't guarantee that any quote will be the lowest available price, that any service will perform in a particular way, or that our knowledge of the market is exhaustive. Street pricing data is built from live deals, and tomorrow's deal can always beat it.
Independence — and the honest conflict
To be legally plain about the relationship: we are not your agent, partner or fiduciary, and nothing in this site or any quote from us creates that relationship. We recommend services built around your requirements; you decide what to sign.
Now the honest part, because a disclosure that hides the conflict isn't a disclosure: we are paid when you sign something. That is a real incentive toward closing a deal. Here's how we live with it — and how you can check us. Our agreements span the portfolio, so we win whichever provider fits, including the specialists nobody markets; steering doesn't pay. Our published reviews and rankings are editorial and independent — no vendor pays for placement. And we outlive the contract: an advisor who put a client into the wrong system years ago doesn't get renewal business or referrals. Recommendations driven by your requirements, not commissions, is a business model before it's a slogan — hold us to it.
Limitation of liability
Our liability for anything arising from this site or our advisory work is limited as described in our Terms & Conditions — in short, we are not liable for indirect or consequential damages, and our total liability is capped at the lesser of $500 or the compensation we retained from your engagements in the three months preceding the claim. That language controls over anything on this page.
Questions
If any part of this page raises more questions than it answers, ask: reach us through our contact form. We would rather over-explain how we're paid than have you wonder about it.