8x8 vs Nextiva
The advisor verdict
Two strong mid-market platforms with different centers of gravity: 8x8 differentiates on included international calling and bundled contact center value; Nextiva on support quality and CX analytics. Both beat RingCentral on list price. Choose 8x8 for international/CC value, Nextiva for service-first organizations.
At a glance
| 8x8 | Nextiva | |
|---|---|---|
| Starting price (list) | from about $24–30 per user/month (list, annual billing) | from about $25 per user/month (list, annual billing) |
| Pricing model | Per-user monthly subscription, annual or monthly billing | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market, Enterprise | Small business, Mid-market |
| Founded | 1987 | 2006 |
| Headquarters | Campbell, California | Scottsdale, Arizona |
8x8 is best for
8x8 suits teams calling internationally and those wanting contact center features without a separate CCaaS contract.
Nextiva is best for
Nextiva suits US businesses that rank support satisfaction above feature checklists.
Feature comparison
| Feature | 8x8 | Nextiva |
|---|---|---|
| Cloud PBX & auto-attendant | ✓ | ✓ |
| Unlimited calling to 14 countries | ✓ | — |
| Team messaging & SMS | ✓ | — |
| Video meetings | ✓ | ✓ |
| Contact center workflows & IVAs | higher tiers | — |
| 99.999% uptime SLA | ✓ | — |
| Unlimited US/Canada calling | — | ✓ |
| Team chat & SMS | — | ✓ |
| Surveys & sentiment analytics | — | higher tiers |
| Desktop | — | ✓ |
Feature availability varies by plan tier; full snapshots on the 8x8 review and Nextiva review.
Pros & cons
8x8
- Unlimited calling to 14 countries on most plans
- Contact center features (IVA, QA, workflows) higher up the stack
- 99.999% uptime SLA across the platform
- Competitive per-user pricing against feature rivals
- Dated admin console compared with newer platforms
- Plan tiers can be confusing (X2/X4/X6/X8)
Nextiva
- Consistently high customer-satisfaction and reliability ratings
- One app for phone, SMS, chat and video (NextivaONE)
- [object Object]
- Straightforward migration tooling from on-prem systems
- Smaller third-party integration marketplace than RingCentral
- Contact center (Nextiva Contact Center) is a separate product line
Our recommendation
Two strong mid-market platforms with different centers of gravity: 8x8 differentiates on included international calling and bundled contact center value; Nextiva on support quality and CX analytics. Both beat RingCentral on list price. Choose 8x8 for international/CC value, Nextiva for service-first organizations.
Comparison is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently. Vendor names are trademarks of their respective owners; The VoIP Advisors is independent and not affiliated with either vendor.