8x8 review & pricing
Our verdict
The value pick for international callers and teams that want contact center features without a separate product. The admin experience and reporting feel a generation older than Dialpad's, but the price-to-feature ratio is hard to beat.
Overview
8x8 is a long-tenured UCaaS and contact center platform that bundles unlimited calling to 14 countries and a full contact center on its higher X Series plans — unusual inclusiveness for the price.
Best for
- Organizations with international calling needs (14 countries included)
- Mid-market teams wanting contact center and UCaaS from one vendor
- Budget-conscious buyers who still want an enterprise-grade platform
Pros & cons
What we like
- Unlimited calling to 14 countries on most plans
- Contact center features (IVA, QA, workflows) higher up the stack
- 99.999% uptime SLA across the platform
- Competitive per-user pricing against feature rivals
- Strong compliance certifications (HIPAA, FedRAMP options)
What to watch
- Dated admin console compared with newer platforms
- Plan tiers can be confusing (X2/X4/X6/X8)
- Video product less polished than Zoom or Meet
Key facts
| Starting price | from about $24–30 per user/month (list, annual billing) |
|---|---|
| Pricing model | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market, Enterprise |
| Founded | 1987 |
| Headquarters | Campbell, California |
| Website | www.8x8.com |
Feature snapshot
| Cloud PBX & auto-attendant | ✓ Included |
|---|---|
| Unlimited calling to 14 countries | ✓ Included |
| Team messaging & SMS | ✓ Included |
| Video meetings | ✓ Included |
| Contact center workflows & IVAs | higher tiers |
| 99.999% uptime SLA | ✓ Included |
8x8 pricing
8x8 sells tiered per-user plans (Express, X2, X4 and up); published list prices below are annual-billing reference points, with volume discounts standard.
| Plan | List price | What's included |
|---|---|---|
| Express | about $24 user/month (annual | Cloud PBX · unlimited US calling · basic features for casual users |
| X2 | about $28 user/month (annual | Frontline/professional users · unlimited 14-country calling · team messaging |
| X4 | about $44 user/month (annual | Receptionist/console · contact center workflows · more integrations |
| X6/X8 | custom quoted | Advanced contact center · supervisor tools · global reach |
- International calling to 14 countries included from X2 — a major cost saver for global teams.
- Contact center seats priced separately at higher tiers.
- Provider pricing is quote-based; we broker competing quotes side by side.
See the full 8x8 pricing breakdown — every plan tier, fee and discount →
Ranked in
Best Business VoIP Providers · Best Contact Center Software · Best UCaaS Providers · Best VoIP for International Calling · Best VoIP for Healthcare · Best VoIP for Remote & Hybrid Teams · Best Phone Systems for Law Firms · Best VoIP for Financial Services · Best VoIP for Retail Businesses · Best VoIP for Manufacturing · Best VoIP for Logistics & Distribution · Best VoIP for Schools & Education · Best VoIP for Insurance Agencies · Best VoIP for Restaurants · Best VoIP for Nonprofits · Best VoIP for Property Management · Best VoIP for Veterinary Clinics · Best VoIP for Staffing Agencies · Best VoIP for Franchises
8x8 comparisons
Looking for 8x8 alternatives?
8x8 bundles international calling and contact center value at mid-market prices. See the full 8x8 alternatives guide →
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This review is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently — always verify with a current quote. Vendor names are trademarks of their respective owners; The VoIP Advisors is an independent advisory firm and is not affiliated with 8x8.