Dialpad vs 8x8
The advisor verdict
Modern versus inclusive. Dialpad offers the cleaner UX and included AI at a lower entry price; 8x8 counters with included international calling, a longer enterprise track record and contact center features higher up its stack. Domestic-only teams choosing on experience pick Dialpad; international callers choosing on bundled value pick 8x8.
At a glance
| Dialpad | 8x8 | |
|---|---|---|
| Starting price (list) | from about $15 per user/month (list, annual billing) | from about $24–30 per user/month (list, annual billing) |
| Pricing model | Per-user monthly subscription, annual or monthly billing | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Founded | 2011 | 1987 |
| Headquarters | San Ramon, California | Campbell, California |
Dialpad is best for
Dialpad suits Google-centric, design-conscious teams that want AI included and a modern app experience.
8x8 is best for
8x8 suits international callers and mid-market teams wanting UC + contact center from one vendor.
Feature comparison
| Feature | Dialpad | 8x8 |
|---|---|---|
| Cloud PBX & auto-attendant | ✓ | ✓ |
| Real-time AI transcription | ✓ | — |
| Live sentiment & coaching | higher tiers | — |
| Video meetings | ✓ | ✓ |
| SMS & team messaging | ✓ | — |
| Contact center (Dialpad Ai Contact Center) | add-on | — |
| Unlimited calling to 14 countries | — | ✓ |
| Team messaging & SMS | — | ✓ |
| Contact center workflows & IVAs | — | higher tiers |
| 99.999% uptime SLA | — | ✓ |
Feature availability varies by plan tier; full snapshots on the Dialpad review and 8x8 review.
Pros & cons
Dialpad
- Real-time AI transcription, sentiment and coaching on every plan
- Clean, modern apps across desktop, mobile and web
- Native Google Workspace and Salesforce integrations
- True global Voice over IP with local number support in 70+ countries
- Smaller certified desk-phone ecosystem than legacy rivals
- Enterprise-scale deployments have a shorter track record
8x8
- Unlimited calling to 14 countries on most plans
- Contact center features (IVA, QA, workflows) higher up the stack
- 99.999% uptime SLA across the platform
- Competitive per-user pricing against feature rivals
- Dated admin console compared with newer platforms
- Plan tiers can be confusing (X2/X4/X6/X8)
Our recommendation
Modern versus inclusive. Dialpad offers the cleaner UX and included AI at a lower entry price; 8x8 counters with included international calling, a longer enterprise track record and contact center features higher up its stack. Domestic-only teams choosing on experience pick Dialpad; international callers choosing on bundled value pick 8x8.
Comparison is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently. Vendor names are trademarks of their respective owners; The VoIP Advisors is independent and not affiliated with either vendor.