Dialpad review & pricing
Our verdict
The strongest AI-included story at this price point — real-time transcription and coaching ship standard rather than as an upsell. Google-native shops love it. The trade-off: fewer hardware options and a younger enterprise track record than RingCentral or 8x8.
Overview
Dialpad is the AI-native communications platform: cloud calling, contact center and sales engagement built on a single real-time AI engine that transcribes calls, surfaces live sentiment and coaches agents in the moment.
Best for
- Startups and mid-market teams that want AI features without an upsell
- Google Workspace-centric organizations
- Sales and support teams that live in call transcripts and analytics
Pros & cons
What we like
- Real-time AI transcription, sentiment and coaching on every plan
- Clean, modern apps across desktop, mobile and web
- Native Google Workspace and Salesforce integrations
- True global Voice over IP with local number support in 70+ countries
- One platform for UCaaS, CCaaS and sales dialers
What to watch
- Smaller certified desk-phone ecosystem than legacy rivals
- Enterprise-scale deployments have a shorter track record
- Some advanced admin controls gated to the highest tier
Key facts
| Starting price | from about $15 per user/month (list, annual billing) |
|---|---|
| Pricing model | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market, Enterprise |
| Founded | 2011 |
| Headquarters | San Ramon, California |
| Website | www.dialpad.com |
Feature snapshot
| Cloud PBX & auto-attendant | ✓ Included |
|---|---|
| Real-time AI transcription | ✓ Included |
| Live sentiment & coaching | higher tiers |
| Video meetings | ✓ Included |
| SMS & team messaging | ✓ Included |
| Contact center (Dialpad Ai Contact Center) | add-on |
Dialpad pricing
Dialpad sells three main per-user plans plus a separate AI Contact Center line. List prices below assume annual billing; month-to-month runs slightly higher.
| Plan | List price | What's included |
|---|---|---|
| Standard | about $15 user/month (annual | Business calling · AI call summaries · unlimited US calling · SMS |
| Pro | about $25 user/month (annual | Everything in Standard · live AI coaching · 24/7 support · more integrations |
| Enterprise | custom quoted | Everything in Pro · SSO/custom retention · dedicated support · admin controls |
- Dialpad Ai Contact Center and Ai Sales are priced separately from core UC plans.
- Bundle and volume discounts are standard through quotes.
- Ask us for competing quotes — Dialpad frequently discounts against RingCentral deals.
See the full Dialpad pricing breakdown — every plan tier, fee and discount →
Ranked in
Best Business VoIP Providers · Best Contact Center Software · Best VoIP for Small Business · Best UCaaS Providers · Best Hosted PBX Systems · Best VoIP for International Calling · Best VoIP for Healthcare · Best VoIP for Remote & Hybrid Teams · Best VoIP for Dental Practices · Best Phone Systems for Law Firms · Best VoIP for Financial Services · Best VoIP for Retail Businesses · Best VoIP for Logistics & Distribution · Best VoIP for Professional Services · Best VoIP for Real Estate Teams · Best VoIP for Construction Companies · Best VoIP for Insurance Agencies · Best VoIP for Nonprofits · Best VoIP for Startups · Best VoIP for Accounting Firms · Best VoIP for Veterinary Clinics · Best VoIP for Staffing Agencies · Best VoIP for Franchises
Dialpad comparisons
Looking for Dialpad alternatives?
Dialpad's AI-native platform and low entry price win a lot of shortlists — but its younger enterprise track record and smaller hardware ecosystem push some buyers toward these alternatives. See the full Dialpad alternatives guide →
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This review is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently — always verify with a current quote. Vendor names are trademarks of their respective owners; The VoIP Advisors is an independent advisory firm and is not affiliated with Dialpad.