Dialpad vs Ooma
The advisor verdict
Dialpad is the modern collaboration platform with AI included from about $15/user; Ooma is the ultra-simple value play at about $20/user with nothing to learn. Teams under ~20 users that just need calls → Ooma. Teams wanting chat/video in the same platform, AI features and growth headroom → Dialpad.
At a glance
| Dialpad | Ooma | |
|---|---|---|
| Starting price (list) | from about $15 per user/month (list, annual billing) | from about $20 per user/month (list) |
| Pricing model | Per-user monthly subscription, annual or monthly billing | Per-user monthly subscription, monthly billing standard |
| Best segments | Small business, Mid-market, Enterprise | Small business |
| Founded | 2011 | 2004 |
| Headquarters | San Ramon, California | Sunnyvale, California |
Dialpad is best for
Dialpad suits growing, software-first teams that value AI features and collaboration.
Ooma is best for
Ooma suits micro-businesses optimizing for cost and simplicity.
Feature comparison
| Feature | Dialpad | Ooma |
|---|---|---|
| Cloud PBX & auto-attendant | ✓ | — |
| Real-time AI transcription | ✓ | — |
| Live sentiment & coaching | higher tiers | — |
| Video meetings | ✓ | — |
| SMS & team messaging | ✓ | — |
| Contact center (Dialpad Ai Contact Center) | add-on | — |
| Cloud PBX & virtual receptionist | — | ✓ |
| Unlimited US calling | — | ✓ |
| Mobile & desktop apps | — | ✓ |
| Ring groups & call transfer | — | ✓ |
| Call queuing | — | higher tiers |
| Third-party integrations | — | limited |
Feature availability varies by plan tier; full snapshots on the Dialpad review and Ooma review.
Pros & cons
Dialpad
- Real-time AI transcription, sentiment and coaching on every plan
- Clean, modern apps across desktop, mobile and web
- Native Google Workspace and Salesforce integrations
- True global Voice over IP with local number support in 70+ countries
- Smaller certified desk-phone ecosystem than legacy rivals
- Enterprise-scale deployments have a shorter track record
Ooma
- Among the lowest entry pricing in business VoIP
- No-contract monthly billing
- Fast, simple setup with well-designed apps
- Virtual receptionist and ring groups even on base plans
- Not built for 50+ user deployments
- Limited third-party integrations
Our recommendation
Dialpad is the modern collaboration platform with AI included from about $15/user; Ooma is the ultra-simple value play at about $20/user with nothing to learn. Teams under ~20 users that just need calls → Ooma. Teams wanting chat/video in the same platform, AI features and growth headroom → Dialpad.
Comparison is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently. Vendor names are trademarks of their respective owners; The VoIP Advisors is independent and not affiliated with either vendor.