Nextiva review & pricing
Our verdict
Arguably the best service-quality story in business VoIP: one app for calling, chat, SMS and video with unusually good support. Slightly newer platform than RingCentral means a shallower integration catalog, but for most 10–500 seat companies that matters less than uptime and support responsiveness.
Overview
Nextiva is a Scottsdale-based UCaaS and CX platform known for pairing business phone service with strong customer-experience tooling — surveys, analytics and its NextivaONE desktop app. It consistently earns top customer-satisfaction ratings among business VoIP providers.
Best for
- Businesses that weight customer support and satisfaction above brand
- Teams that want UC and lightweight CX features in one platform
- Companies moving off on-prem PBXes that want an easy migration
Pros & cons
What we like
- Consistently high customer-satisfaction and reliability ratings
- One app for phone, SMS, chat and video (NextivaONE)
- [object Object]
- Straightforward migration tooling from on-prem systems
- Strong value at mid-tier pricing
What to watch
- Smaller third-party integration marketplace than RingCentral
- Contact center (Nextiva Contact Center) is a separate product line
- Volume discounts require negotiation
Key facts
| Starting price | from about $25 per user/month (list, annual billing) |
|---|---|
| Pricing model | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market |
| Founded | 2006 |
| Headquarters | Scottsdale, Arizona |
| Website | www.nextiva.com |
Feature snapshot
| Cloud PBX & auto-attendant | ✓ Included |
|---|---|
| Unlimited US/Canada calling | ✓ Included |
| Team chat & SMS | ✓ Included |
| Video meetings | ✓ Included |
| Surveys & sentiment analytics | higher tiers |
| Desktop | ✓ Included |
Nextiva pricing
Nextiva business communications plans are billed per user; the tiers below reflect published annual-billing list rates. Month-to-month billing and add-ons cost more.
| Plan | List price | What's included |
|---|---|---|
| Essential | about $25 user/month (annual billing, list) | Cloud PBX · unlimited US/Canada calling · SMS · basic contact center features |
| Professional | about $35 user/month (annual billing, list) | Everything in Essential · call recording · screen sharing · Salesforce/Zapier integrations |
| Premium | about $50 user/month (annual billing, list) | Everything in Professional · sales prospecting tools · telematics · custom workflows |
- NextivaONE app included across tiers; CX analytics bundled higher up.
- Volume and multi-year discounts are negotiable via quotes.
- Ask us for competing quotes — our deal volume strengthens the negotiation.
See the full Nextiva pricing breakdown — every plan tier, fee and discount →
Ranked in
Best Business VoIP Providers · Best VoIP for Small Business · Best UCaaS Providers · Best Hosted PBX Systems · Best VoIP for Healthcare · Best VoIP for Remote & Hybrid Teams · Best VoIP for Dental Practices · Best Phone Systems for Law Firms · Best VoIP for Financial Services · Best VoIP for Retail Businesses · Best VoIP for Hotels & Hospitality · Best VoIP for Logistics & Distribution · Best VoIP for Schools & Education · Best VoIP for Professional Services · Best VoIP for Real Estate Teams · Best VoIP for Construction Companies · Best VoIP for Insurance Agencies · Best VoIP for Restaurants · Best VoIP for Nonprofits · Best VoIP for Churches · Best VoIP for Startups · Best VoIP for Property Management · Best VoIP for Accounting Firms · Best VoIP for Veterinary Clinics · Best VoIP for Staffing Agencies · Best VoIP for Franchises
Nextiva comparisons
Looking for Nextiva alternatives?
Nextiva's support satisfaction and all-in-one platform win a lot of shortlists. See the full Nextiva alternatives guide →
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This review is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently — always verify with a current quote. Vendor names are trademarks of their respective owners; The VoIP Advisors is an independent advisory firm and is not affiliated with Nextiva.