Broadvoice vs Nextiva
The advisor verdict
Both serve the SMB/mid-market well: Nextiva brings the stronger support reputation, CX analytics and a more polished platform; Broadvoice answers with true UC + contact center convergence (b-hive) at aggressive partner pricing. Support-and-platform buyers pick Nextiva; price-and-convergence buyers pick Broadvoice.
At a glance
| Broadvoice | Nextiva | |
|---|---|---|
| Starting price (list) | from about $25 per user/month (list) | from about $25 per user/month (list, annual billing) |
| Pricing model | Per-user monthly subscription, annual or monthly billing | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market | Small business, Mid-market |
| Founded | 2003 | 2006 |
| Headquarters | Sherman Oaks, California | Scottsdale, Arizona |
Broadvoice is best for
Nextiva suits buyers who rank support quality and platform polish above everything.
Nextiva is best for
Broadvoice suits price-sensitive teams that want contact center features bundled into their business phone.
Feature comparison
| Feature | Broadvoice | Nextiva |
|---|---|---|
| Cloud PBX & UC (b-hive) | ✓ | — |
| Contact center features | higher tiers | — |
| Omnichannel (chat/SMS/social) | higher tiers | — |
| Mobile & desktop apps | ✓ | — |
| cPaaS APIs | add-on | — |
| Cloud PBX & auto-attendant | — | ✓ |
| Unlimited US/Canada calling | — | ✓ |
| Team chat & SMS | — | ✓ |
| Video meetings | — | ✓ |
| Surveys & sentiment analytics | — | higher tiers |
| Desktop | — | ✓ |
Feature availability varies by plan tier; full snapshots on the Broadvoice review and Nextiva review.
Pros & cons
Broadvoice
- True UC + contact center convergence in one platform
- Competitive SMB/mid-market pricing
- Built-in collaboration (chat, SMS, video) across teams
- Solid channel partner program
- Smaller brand and partner ecosystem than category leaders
- Advanced CC features lighter than Five9/Talkdesk class
Nextiva
- Consistently high customer-satisfaction and reliability ratings
- One app for phone, SMS, chat and video (NextivaONE)
- [object Object]
- Straightforward migration tooling from on-prem systems
- Smaller third-party integration marketplace than RingCentral
- Contact center (Nextiva Contact Center) is a separate product line
Our recommendation
Both serve the SMB/mid-market well: Nextiva brings the stronger support reputation, CX analytics and a more polished platform; Broadvoice answers with true UC + contact center convergence (b-hive) at aggressive partner pricing. Support-and-platform buyers pick Nextiva; price-and-convergence buyers pick Broadvoice.
Comparison is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently. Vendor names are trademarks of their respective owners; The VoIP Advisors is independent and not affiliated with either vendor.