Broadvoice review & pricing
Our verdict
A pragmatic mid-market play: genuine UC+CC convergence at SMB-friendly pricing, with strong channel support. Smaller ecosystem and brand presence than the big UCaaS names — a quote comparison usually favors Broadvoice on price.
Overview
Broadvoice b-hive unifies business phone and contact center in one cloud platform with a communications-PaaS layer, targeting SMB and mid-market teams that want UC and CC without separate products.
Best for
- SMBs wanting contact center features inside their business phone
- Teams served well by partner-led sales and support
- Buyers consolidating UC and CC from two products into one
Pros & cons
What we like
- True UC + contact center convergence in one platform
- Competitive SMB/mid-market pricing
- Built-in collaboration (chat, SMS, video) across teams
- Solid channel partner program
What to watch
- Smaller brand and partner ecosystem than category leaders
- Advanced CC features lighter than Five9/Talkdesk class
- Reporting adequate rather than deep
Key facts
| Starting price | from about $25 per user/month (list) |
|---|---|
| Pricing model | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market |
| Founded | 2003 |
| Headquarters | Sherman Oaks, California |
| Website | www.broadvoice.com |
Feature snapshot
| Cloud PBX & UC (b-hive) | ✓ Included |
|---|---|
| Contact center features | higher tiers |
| Omnichannel (chat/SMS/social) | higher tiers |
| Mobile & desktop apps | ✓ Included |
| cPaaS APIs | add-on |
Ranked in
Best VoIP for Property Management
Broadvoice comparisons
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This review is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently — always verify with a current quote. Vendor names are trademarks of their respective owners; The VoIP Advisors is an independent advisory firm and is not affiliated with Broadvoice.