Broadvoice vs RingCentral
The advisor verdict
RingCentral is the more complete, better-integrated platform with global reach; Broadvoice counters with genuine UC + contact center convergence at SMB-friendly pricing and a strong channel support model. Teams that want one platform for everything at the best price pick Broadvoice; teams that want the market-leading ecosystem pick RingCentral.
At a glance
| Broadvoice | RingCentral | |
|---|---|---|
| Starting price (list) | from about $25 per user/month (list) | from about $20–30 per user/month (list, annual billing) |
| Pricing model | Per-user monthly subscription, annual or monthly billing | Per-user monthly subscription, annual or monthly billing |
| Best segments | Small business, Mid-market | Small business, Mid-market, Enterprise |
| Founded | 2003 | 1999 |
| Headquarters | Sherman Oaks, California | Belmont, California |
Broadvoice is best for
Broadvoice suits SMBs wanting contact center features inside their business phone at competitive pricing.
RingCentral is best for
RingCentral suits organizations that want the deepest integration catalog, global dial plans and enterprise maturity.
Feature comparison
| Feature | Broadvoice | RingCentral |
|---|---|---|
| Cloud PBX & UC (b-hive) | ✓ | — |
| Contact center features | higher tiers | — |
| Omnichannel (chat/SMS/social) | higher tiers | — |
| Mobile & desktop apps | ✓ | — |
| cPaaS APIs | add-on | — |
| Cloud PBX & auto-attendant | — | ✓ |
| Unlimited US/Canada calling | — | ✓ |
| Team messaging (chat/SMS) | — | ✓ |
| Video meetings | — | ✓ |
| Contact center (RingCX) | — | add-on |
| AI call summaries & transcription | — | higher tiers |
| Desktop | — | ✓ |
Feature availability varies by plan tier; full snapshots on the Broadvoice review and RingCentral review.
Pros & cons
Broadvoice
- True UC + contact center convergence in one platform
- Competitive SMB/mid-market pricing
- Built-in collaboration (chat, SMS, video) across teams
- Solid channel partner program
- Smaller brand and partner ecosystem than category leaders
- Advanced CC features lighter than Five9/Talkdesk class
RingCentral
- Mature, reliable platform with strong uptime track record
- Deep integrations (Microsoft 365, Google Workspace, Salesforce, HubSpot)
- True global availability with local numbers in 100+ countries
- RingCX contact center option under the same roof
- Higher list pricing than most mid-market rivals
- Quote-heavy sales process; published list price rarely the final price
Our recommendation
RingCentral is the more complete, better-integrated platform with global reach; Broadvoice counters with genuine UC + contact center convergence at SMB-friendly pricing and a strong channel support model. Teams that want one platform for everything at the best price pick Broadvoice; teams that want the market-leading ecosystem pick RingCentral.
Comparison is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently. Vendor names are trademarks of their respective owners; The VoIP Advisors is independent and not affiliated with either vendor.