What is Call Recording?

Call recording captures phone conversations for training, compliance and dispute resolution — with consent requirements that vary by state and use case.

Call recording captures calls as audio (and increasingly screen activity) for quality assurance, training, compliance and dispute resolution — included or add-on on essentially every modern phone platform.

Consent rules vary: some states require all-party consent, others one-party; industries (finance) add retention requirements. Standard practice: enable an announcement (“calls may be recorded”), configure retention periods to policy, and lock who can listen. Financial-services and healthcare buyers have stricter paths — see financial services and HIPAA VoIP guidance.

Buying context

Entry UCaaS tiers often gate recording behind mid plans ($5–10/user add-on); contact center platforms include it with deeper compliance tooling (pause/resume for PCI, WORM retention). Check recording storage limits and export options — that’s where overage fees hide.

Related terms:
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