Five9 pricing
Five9 sells per-seat plans through quotes; the published tiers below are the reference points most deals are negotiated from. Contact center list pricing is per agent, not per employee.
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Digital
about $119 seat/month (list)
- chat
- social messaging
- self-service — no voice
Core Voice
about $149 seat/month (list)
- Inbound voice
- IVR
- inbound/outbound queues
- reporting
Premium
about $159 seat/month (list)
- Core plus predictive dialer
- WFM basics
- more integrations
Optimum
about $199 seat/month (list)
- Premium plus WFM suite
- custom reporting
- omni-world routing
What the list price doesn't tell you
- Volume leverage is standard above 25–50 seats; contracted pricing moves with committed term.
- Implementation services, IVR build-out and AI add-ons are priced separately.
- We broker competing CCaaS quotes (Five9 vs Talkdesk vs Genesys) so you negotiate from data.
- Providers pay advisors from marketing budgets, not your invoice — so brokered quotes cost you nothing, and our deal volume strengthens your negotiating position.
Pricing compiled from public sources as of September 2026; providers change rates frequently. Always verify with a current quote. Five9 is a trademark of its respective owner; The VoIP Advisors is independent and not affiliated with Five9.