Five9 review & pricing
Our verdict
The safest enterprise-grade CCaaS choice for outbound-heavy and blended operations — its dialer and WFM tooling are best-in-class. Confirm implementation resourcing carefully; Five9 deployments live or die on admin capacity.
Overview
Five9 is the largest pure-play cloud contact center platform, anchoring the mid-market and enterprise CCaaS conversation with strong predictive dialing, workforce management and the Five9 Genius routing engine.
Best for
- Outbound and blended contact centers (best-in-class dialer)
- Mid-market/enterprise operations of 50–5,000+ agents
- Teams modernizing off Avaya/Nortem on-prem platforms
Pros & cons
What we like
- Best-in-class predictive/power dialer for outbound
- Mature workforce management and quality assurance
- Large integration marketplace and open APIs
- Deep pool of certified implementation partners
What to watch
- Implementation effort real; budget admin time or partners
- UX modernization ongoing — some consoles feel legacy
- List pricing sits above newer CCaaS challengers
Key facts
| Starting price | typically about $119–149+ per seat/month (list) |
|---|---|
| Pricing model | Per-seat monthly subscription, typically annual contract |
| Best segments | Mid-market, Enterprise |
| Founded | 2001 |
| Headquarters | San Ramon, California |
| Website | www.five9.com |
Feature snapshot
| Omnichannel routing (Genius) | ✓ Included |
|---|---|
| Predictive & power dialing | higher tiers |
| Workforce management | higher tiers |
| AI (Intelligent Virtual Agent) | add-on |
| CRM integrations (Salesforce | ✓ Included |
| Real-time & historical reporting | ✓ Included |
Five9 pricing
Five9 sells per-seat plans through quotes; the published tiers below are the reference points most deals are negotiated from. Contact center list pricing is per agent, not per employee.
| Plan | List price | What's included |
|---|---|---|
| Digital | about $119 seat/month (list) | Email · chat · social messaging · self-service — no voice |
| Core Voice | about $149 seat/month (list) | Inbound voice · IVR · inbound/outbound queues · reporting |
| Premium | about $159 seat/month (list) | Core plus predictive dialer · WFM basics · more integrations |
| Optimum | about $199 seat/month (list) | Premium plus WFM suite · custom reporting · omni-world routing |
- Volume leverage is standard above 25–50 seats; contracted pricing moves with committed term.
- Implementation services, IVR build-out and AI add-ons are priced separately.
- We broker competing CCaaS quotes (Five9 vs Talkdesk vs Genesys) so you negotiate from data.
See the full Five9 pricing breakdown — every plan tier, fee and discount →
Ranked in
Best Contact Center Software · Best VoIP for Insurance Agencies
Five9 comparisons
Looking for Five9 alternatives?
Five9 is the default mid-market/enterprise CCaaS pick, especially for outbound. See the full Five9 alternatives guide →
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This review is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently — always verify with a current quote. Vendor names are trademarks of their respective owners; The VoIP Advisors is an independent advisory firm and is not affiliated with Five9.