Intermedia review & pricing
Our verdict
The channel-friendly underdog: partner-delivered onboarding and migration white-glove service that direct sellers don't match. Consumer brand awareness is low, but migration support is exactly why mid-market firms moving off old PBXes pick Unite.
Overview
Intermedia (Unite) sells its UCaaS almost exclusively through channel partners, bundling phone, chat, video and file backup with unusually strong hands-on onboarding and migration support through the partner network.
Best for
- Companies migrating complex legacy phone deployments
- Buyers who want a partner-managed rollout, not DIY
- Organizations bundling email/backup with VoIP from one vendor
Pros & cons
What we like
- White-glove migration and onboarding through partners
- [object Object]
- 99.999% uptime SLA
- Strong anti-fraud and account security tooling
What to watch
- Purchased almost exclusively through partners — no transparent list pricing
- Apps are functional rather than delightful
- Smarter AI features lag Dialpad
Key facts
| Starting price | from about $28 per user/month (typical partner quote) |
|---|---|
| Pricing model | Partner-quoted per-user subscription |
| Best segments | Small business, Mid-market |
| Founded | 1995 |
| Headquarters | Sunnyvale, California |
| Website | www.intermedia.com |
Feature snapshot
| Cloud PBX & auto-attendant | ✓ Included |
|---|---|
| Unlimited US/Canada calling | ✓ Included |
| Team chat & video (Unite) | ✓ Included |
| Partner-managed migration | ✓ Included |
| 99.999% uptime SLA | ✓ Included |
| Workspace suite bundling | add-on |
Intermedia pricing
Intermedia Unite is sold through partners with quote-based pricing; the figures below reflect typical starting points, with workspace bundling layered on top.
| Plan | List price | What's included |
|---|---|---|
| Unite (entry) | from about $28 user/month (typical partner quote) | Cloud PBX · chat · video · mobile/desktop apps |
| Unite + productivity bundle | from about $35 user/month (typical quote) | Adds hosted email · file backup and sharing · security tools |
| Unite + contact center | from about $45 user/month (typical quote) | Adds contact center queues · reporting and supervisor tools |
- Onboarding/migration services are quoted per project — a big part of Intermedia's value.
- Bundle discounts deepen with email/backup add-ons; quote the whole workspace, not just voice.
See the full Intermedia pricing breakdown — every plan tier, fee and discount →
Ranked in
Best Business VoIP Providers · Best UCaaS Providers · Best Microsoft Teams Phone Providers · Best VoIP for Healthcare · Best VoIP for Dental Practices · Best VoIP for Hotels & Hospitality · Best VoIP for Manufacturing · Best VoIP for Schools & Education · Best VoIP for Insurance Agencies · Best VoIP for Accounting Firms
Intermedia comparisons
Looking for Intermedia alternatives?
Intermedia Unite's white-glove, partner-delivered onboarding is its signature. See the full Intermedia alternatives guide →
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This review is editorial and independent. Pricing references published list rates as of September 2026 and changes frequently — always verify with a current quote. Vendor names are trademarks of their respective owners; The VoIP Advisors is an independent advisory firm and is not affiliated with Intermedia.